Terms and Conditions

Acceptance of Terms

Welcome to Dry Heat Embroidery . Dry Heat Embroidery provides its website and related services ("Site") to you subject to the following User Agreement ("Agreement"), which may be updated from time to time without notice to you. Your continued use of the Dry Heat Embroidery site after any such changes constitutes your acceptance of the new terms. If you have any questions about the Agreement, you may contact us at sales@dryheatcreations.com


Right To Use Copyrights and Trademarks

You represent and warrant to Dry Heat Embroidery, that you have right to use, copy, and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture or illusion of any person or any other intellectual property in the way it is to be printed on or otherwise applied to the products ordered by you from dryheatcreations.com. You warrant that in obtaining the material and submitting it to dryheatcreations.com for reproduction, you have not violated the property rights of any third party. You agree to indemnify and hold Dry Heat Embroidery, and its owners, officers, employees and agents harmless from and against any suit, demand, claim, loss, liability, damage or expense made against Dry Heat Embroidery, by reason of breach of this warranty, and you agree to pay any judgment or settlement offer resulting from any suit, demand, or claim and to pay any attorney's fees incurred by Dry Heat Embroidery, in defending against any such suit, demand or claim.

The burden of determining that any material is not protected by trademark, service mark, copyright or other proprietary right rests with you. You are solely responsible for obtaining proper permissions and licenses, except as may be permitted by copyright law, from third parties whose rights may be violated or infringed by the use of any material protected by trademark, service mark, copyright or other proprietary right. A customer may not use any logo or other graphic material in a manner in which may infringe on copyright, trademark, service mark or other proprietary mark. A customer also may not use any logo or trademark in a vulgar, libelous, disparaging or otherwise unlawful manner. We assume no responsibility for damages or any wrong doing that the customer may cause using a logo, trademark or copyrighted items. You agree to indemnify and hold Dry Heat Embroidery, harmless from and against any suit, demand, claim, loss, liability, damage or expense made against or incurred by Dry Heat Embroidery by reason of the unauthorized, improper, or illegal use of any logo or trademark or copyright that is printed on or otherwise applied to promotional merchandise ordered or purchased by the customer through dryheatcreations.com.

User Conduct

In using this Site, you agree to not upload, download, post, email or otherwise transmit any materials including but not limited to text, data, photos, graphics, or any of these elements in combination as a design for products available on this Site or otherwise ("Content") that are unlawful, harmful, threatening, abusive, vulgar, harassing, defamatory, obscene, pornographic, indecent, inflammatory, libelous, tortious, hateful, or racially, ethnically or otherwise objectionable, or invasive of another's rights including but not limited to rights of celebrity, privacy and intellectual property.

Accuracy of Colors

Dry Heat Embroidery, has displayed as accurately as possible the colors and graphics of the products that appear on the site. However, we cannot guarantee that your monitor's display of any color and or graphic will be accurate. The colors shown on the site are for reference only. The colors you see will depend on your monitor and may be slightly different from the actual colors of the products. We will have no liability whether for damages, return of merchandise for credit or otherwise, as a result of any variances between the appearance of colors and or graphics displayed on your monitor and on any finished product purchased by you from Dry Heat Embroidery.


Returns and Exchanges

We take great pride in crafting custom-made products that meet our customers' unique specifications and requirements. We strive to ensure that every product we create meets the highest quality standards and exceeds our customers' expectations. Therefore, we do not accept returns or exchanges of custom-made products unless they are defective.
Defective products will be assessed on a case-by-case basis, and we will work with our customers to find a satisfactory solution. If the product is found to be defective, we will provide a replacement or a refund, depending on the customer's preference.
However, if you wish to make any changes to your custom-made product, please contact us as soon as possible, and we will do our best to accommodate your request. Any changes made after production has begun may incur additional charges.
Please note that our policy regarding returns of custom-made products is non-negotiable. We ask that you carefully consider your purchase before placing an order.
Thank you for your understanding, and we look forward to providing you with exceptional custom-made products.